Helping Consumers Remove Viruses

McAfee's new Total Care service offers expert advice

McAfee has announced Total Care, a suite of services that provides a secure way for consumers to get help from experts who can fix their computer problems remotely.

Consumers can speak to McAfee experts from home via phone or chat when computer support is needed. Technicians use secure technology to access the PC remotely to remove malicious viruses or other unwanted programs and provide PC tune-ups to ensure computers are running optimally.

Today the McAfee Total Care services include the McAfee Virus Removal Service and the McAfee PC Tune-up Service. In 2010, the service portfolio is expected to expand, giving consumers additional help with the most common computer problems and a convenient way to quickly get up and running, including setting up new computers and installing software.

McAfee Virus Removal Service detects and eliminates viruses, Trojans, spyware and other malware from the PC easily and quickly. It also applies security updates to the operating system and includes a pop-up blocker configuration to further reduce re-infections. This service is provided from a users' home remotely via an Internet connection.

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